Support & Help
MingoBid · Sarasota, Florida
Need a hand? We're a local Sarasota team and we read every message. The fastest way to reach us is email — we typically reply within one business day.
You can also reach support right inside the app: Profile → Support.
Common questions
How does bidding work?
Every item starts at $1. Tap to place a bid, or set a maximum and MingoBid
bids for you up to that amount. If someone tops you, we'll notify you so you
can bid again. The highest bidder when the timer ends wins.
When and how am I charged?
You only pay when you win. Your wins for the day go on one invoice — your
winning bids plus a 15% buyer's premium, a $2 per-item fee, and Florida
sales tax — and your card on file is charged automatically at the end of the
day. Any store credit applies first.
How do I pick up what I won?
After payment, open the app to book a pickup time in Sarasota. Bring
your pickup code (in the app). Select items can ship nationwide — choose
shipping at checkout where offered.
What condition are items in?
These are overstock, shelf-pulls, and customer returns, so condition varies.
We show the actual item and label its condition (New, Open Box, etc.) on
every listing. Bid what it's worth to you.
My card was declined — what happens?
We retry the charge over the next few days. Update your card in
Profile → Payment to avoid losing your items. Repeated failures forfeit
the invoice.
I think there's a problem with my item.
Email hello@mingobid.com with your
invoice number and a photo, and we'll make it right.
How do I close my account?
In the app: Profile → Account → Deactivate account. You can also email
us to request deletion of your personal data.
Contact
MingoBid
Sarasota, Florida
hello@mingobid.com
See also our Terms of Service and Privacy Policy.